Dear valued customers, we at Plumbing Facility are committed to providing you with the best services possible. As part of our commitment to transparency, we have outlined our policy on online payments, refunds, and cancellations.

  1. Pricing for Items, Products, and Services: Our service prices vary depending on the job type and the service provider. Once both you and the service provider have agreed to a quote, we will provide you with an invoice and a credit card payment link.
  2. Payment: After processing your payment, we will send you a confirmation email or notification through an app, depending on your preference. Please rest assured that we will not store, sell, share, rent, or lease any credit/debit card details or personal identifiable information to any third party. When you make an online payment for our services, our payment provider will receive the details you submit via a secure connection.
  3. Cancellations and Refunds: All transactions between you and Plumbing Facility are final, as bookings are agreed upon between the parties. Therefore, we are not responsible for refunds. However, in certain cases, advance payments are necessary before rendering the service. If you pay and decide to cancel for any reason, we will consider issuing a refund based on the conditions agreed upon booking (taking into account the parts already purchased for specific jobs). If Plumbing Facility is at fault, management may decide to issue a refund. Please note that refunds and cancellations are solely at the discretion of the management.

We appreciate your trust and confidence in Plumbing Facility. Please do not hesitate to contact us if you have any questions or concerns regarding our policy.

Consent

By using our website, you hereby consent to our Payment, Refund, and Cancellations Policy and agree to its terms.

Update

Should we update, amend or make any changes to this document, those changes will be prominently posted here.